ONLINE PORTION (READ CAREFULLY)
FOR AMERICAN HEART ASSOCIATION ENROLLMENT
Online Portion is NOT included in your course, if you enrolled in the Heartcode course. You must purchase this from AHA Website. Click to go to Links
FOR AMERICAN RED CROSS ENROLLMENT
Online Portion is NOT included in the course if you purchased SKILLS ONLY session, if you want to receive the certificate for the class you enrolled in, you must enroll in the Blended Learning (BL) course or you should have already bought the ONLINE COURSE from American Red Cross website
Online Portion is included in the course if it indicates Blended Learning (BL). (It usually takes between 2 hours to 3 hours to complete the online portion of the course)
We enter your online course manually within 10 hours after your enrollment. We may not respond to you when you ask us when you will receive your online course if it is within 10 hours of your enrollment. You will receive an email from Salesforce with instructions on how to access your online course. You can check more information below on how to access your online course
If the email from Salesforce does not appear in your inbox or spam folder,
please complete the following steps in accessing online course:
1.Visit www.redcrosslearningcenter.org
2. Click "Log In" in upper right corner
3. Click "Forgot Password"
4. Enter email used during enrollment
Once you have created a new password, you may login and launch the online course.
Once you have created a new password, you may login and launch the online course
NOTE: If Salesforce shows your email with a suffix of 001,
Follow Instructions on Creating your password at www.redcrosslearningcenter.org
go to My Profile, take a screenshot of your profile
Email this to Cristina@begincpr.net.
The suffix 001, indicates that the information on your enrollment form did not match your existing Red Cross Account Information
We will fix this and inform you as soon as itis resolved.
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If you encounter a technical issue in launching the course please try the following:
1. Updating your browser
2. Using a different browser (Chrome, Firefox or Microsoft Edge)
3. If that doesn't work, please contact The American Red Cross Technical Support at 1 (800) 733-2767
For all other questions, please feel free to contact us by email, phone or text.
Thank you!
San Bruno: 777 Kains Ave, San Bruno, CA 94066 | (510) 221-9317
Pinole: 1890 San Pablo Ave, Ste 2, Pinole, CA 94564 | (510) 221-9331 or (510) 221-9317
Pleasant Hill: 2250 Contra Costa Blvd, Sonesta Training Room, Pleasant Hill, CA 94523| (510) 221-9331